Frequently asked questions
Everything you need to know about sending packages with PickDropr.
What is PickDropr?
PickDropr is a delivery app that connects you with verified dispatch riders near you. You set your price and send your request. Nearby riders can accept it at your price or send you a counter offer.
What hours do your riders work?
Riders work round the clock, 24 hours a day, every day of the week, including weekends and public holidays.
How much does a delivery cost?
Deliveries start from ₦2,000. The app shows an estimated price once you choose your pickup and drop-off, and you can edit it to set your own price.
Are there hidden or surprise charges?
No. You set your price before sending the request. The price agreed with your rider is what you pay for that delivery.
Can I pay on delivery?
Yes. You can choose to pay your rider at pickup or at drop-off. Riders accept payment on delivery.
What if a rider disappears with my item?
Every rider accepted on PickDropr is identity and address verified, with a guarantor, and you can follow your rider live on the map. If your delivery is taking unusually long, contact PickDropr support immediately so we can step in.
What is the maximum value of an item I can send?
Please keep the value of any item you send with PickDropr at ₦50,000 or below. Items worth more than that should not be sent through the platform.
How are riders verified?
Every rider accepted on PickDropr is identity and address verified, with a guarantor.
How fast will a rider pick up my package?
Nearby riders see your request instantly. A rider can accept it at your price and head straight to your pickup point, or send you a counter offer to accept.
Can I track my delivery?
Yes. You can follow your rider live on the map from pickup to drop-off, and share a tracking link with the receiver.
Can I talk to my rider?
Yes. You can chat with or call your rider inside the app without sharing your phone number.
Can I send to many addresses at once?
Yes. Bulk delivery lets you add several drop-offs in one request, which suits vendors and businesses sending to many customers.
What items can I send?
Parcels, documents, food, clothing, gadgets and everyday items that fit a motorcycle delivery box. Illegal or dangerous items are not allowed.
Which cities do you cover?
PickDropr currently covers Port Harcourt only.
Can I cancel a delivery?
Yes. You can cancel from the app before the rider picks up your item.
Do I need to download an app?
No download is required. PickDropr works in your phone browser, and you can install it to your home screen for quicker access.
How do I become a PickDropr rider?
Sign up on rider.pickdropr.com, upload your documents and wait for approval. You need a motorcycle with a delivery box.
How do I contact support?
Email pickdroprhq@gmail.com or send a WhatsApp message to +2349128050336.
Support: pickdroprhq@gmail.com, WhatsApp +2349128050336